General information about returns and refunds
This page explains our general approach to return and refund support and how to contact us if an issue arises.
General Policy
Zelvqi wants customers to feel supported when a return or refund issue arises. If you experience a problem with your order, please contact us first so we can review the situation and provide next-step guidance in line with the applicable store policy.
Eligibility and Condition
Return eligibility may depend on factors such as product condition, the nature of the issue, order status, time since delivery, and whether the item has been used, damaged, or altered after receipt.
To help us review a request efficiently, customers may be asked to provide order details, photographs, or a clear description of the issue.
Damaged or Incorrect Items
If you believe you received a damaged, defective, or incorrect item, please contact us as soon as possible after delivery and include relevant information so we can investigate and assist appropriately.
Refund Review
If a refund is approved, it will generally be issued through the original payment method when feasible. Processing times for reflected funds may vary depending on banks, card issuers, or payment providers.
Need Assistance?
For return or refund support, please contact us using the email address or phone number below. We are here to help clarify the process and review your case.