Payment Security

Zelvqi aims to provide a secure and convenient checkout experience. Available payment methods may be shown at checkout depending on your location, device, and payment-provider availability.

Please make sure your billing and checkout information is entered accurately to help avoid unnecessary payment issues or delays.

For security and fraud-prevention purposes, certain transactions may be reviewed or verified by the payment processor. In some cases, additional confirmation may be required before an order can be completed.

If a payment does not go through, please verify your information and try again, or contact your payment provider. If you still need help, you may also contact our support team.

We take reasonable measures to support a secure checkout environment. Sensitive payment information is handled through the checkout process and applicable service providers rather than through regular customer-support channels.

For your protection, please do not send full payment-card details or other sensitive financial information by email.

If you have a payment-related question, such as a failed payment attempt or a checkout issue, please contact us at service@zelvqi.com or +86 193 8478 3275 and include relevant details that may help us review your request.