Support for products, orders, payments, shipping, returns, and more.
Our team is available to assist with product questions, order support, delivery concerns, payment issues, and other customer-service matters related to Zelvqi.
Daily Support Window
8:00 AM - 8:00 PM
How to Reach Us
Our customer support team is available to help with product questions, order concerns, payment issues, shipping updates, return or refund requests, and general store-related matters. We aim to keep communication clear, practical, and easy to access.
Email support is useful when you need to include order details, screenshots, or a more detailed explanation of your request. Phone support is also available during our regular service hours if you prefer direct assistance.
Before You Place an Order
If you have questions before purchasing, please contact us with the product name or category and a short explanation of what you would like to know. We can help with general product information, store-policy questions, and basic pre-purchase guidance.
Providing clear details helps our team respond more efficiently and accurately.
After You Place an Order
If you have already placed an order, we can assist with order status questions, delivery concerns, payment issues, return or refund requests, and other after-sales matters. When possible, please include your order number and the email address used at checkout.
Our goal is to make follow-up support simple and accessible throughout the shopping experience.
Business Information
Zelvqi is operated by Shanghai Ruice Panshi Information Technology Co., Ltd.. The registered owner is Liu Huayu, and the business address is Building 1, No. 1036 Xizha Highway, Fengxian District, Shanghai, China.
Our support details are listed below so customers can quickly contact us regarding products, orders, payments, shipping, or other store-related concerns.
For product, payment, shipping, or return questions, please contact us using the support details below. We are happy to assist during our regular service hours.